When the world’s biggest sports brand approached one of our strategic technology partners to find efficiencies in their IT services spend, and increase performance, they looked to collaborate with Nebula to delivery the desired outcome.

The Customer had just come out of post-warranty support with a substantial number of server platforms including IBM, Dell and HP, across 31 countries globally. The renewal quotes from their existing vendors would have meant a huge increase in annual Support costs, without adding any justifiable value or benefit

Ross Teague, Nebula CEO

We were available 24x7, facilitating calls and helped resolve hardware incidents even before we had finalised a contract – we were there from the beginning.

Pete Murphy - CSO, Nebula


The customer quickly understood that utilising a trusted 3rd party maintenance partner in Nebula, rather than working directly with a vendor, was not only a viable option but a beneficial one too.

Nebula carried out a hardware inventory review and made suggestions based on delivering a service model that was right for the customers business objectives:

  • 24x7x365 access to log all fault calls
  • Guarantee a qualified engineer
  • Vendor-approved parts delivered to customer site within 4-hours

The aim was to reduce down-time and any loss in productivity, for which the cost implications would have been devastating for the customer.


Through Nebula’s creativity and our ‘Customer Success
Obsessed’ approach to strategically managed Services,
we helped achieve:

  • Six-figure annual saving on their hardware
    maintenance contracts
  • Consolidation of service levels across 31 countries
  • Pro-rata’d pricing so all expiring vendor support
    contracts slotted into a master contract
  • Operational efficiencies & renewal management

Since the onboarding of the initial contract, Nebula have continued to expand their level of support by placing new technologies under support and expanding into new territories to align with the partners growth plans.

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Customer Success Experience

End of Service/Life post warranty support

SLA options from NBD to 4 Hour 24x7x365

24x7x365 global service desk

Multi-vendor server, storage & networking support

Global access to 7,400 engineers

Access to level 4 Engineers for Remote Diagnostics & Support

Complimentary global professional services

Support across 31 countries

Vendor-approved spare parts

Accreditations - Quality at the core

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Explore our Nebulab global IT services enhancement programme
to see how we can differentiate your value proposition.


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