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The Challenge

Nebula’s Global Systems Integrator (GSI) customer and their end client (an international digital payment provider with a valuation of $40 Billion, 20 offices and 2,000 employees around the world), had an urgent requirement to fulfil multiple technical roles at one of their IT bars.  The required technical resource had to complement their existing in-house IT support engineering team, who were at capacity with the volume of support requests being received by their growing user base. User activity included logging an increased number of daily issues & requests such as password resets, hardware issues, performing daily meeting room checks and providing desk side support.  It was also important that any new members to the IT support team would fit the client’s culture, have a genuine passion for IT and technology, and be excellent at problem solving and work in a fast-paced environment.

With the international digital payment provider also keen to keep their overheads to a minimum and engage on an OPEX model, whilst acting fast to hire additional resources, they needed a solution that allowed them to have vetted technical resources ready by the following week for a 12-month period, on a fixed day rate basis. After weeks of failing to recruit the right candidates through job boards and a recruitment company, they desperately turned to Nebula’s GSI customer, who then approached the team at Nebula.

The challenge for the incoming service partner was the ability to provide a consistent and repeatable service across a diverse geographical spread of global sites.

From an ESG perspective, the possibility to track the carbon footprint of any on-site visit by capturing the relevant engineer travel data was a significant benefit.  This capability would contribute to tracking their overall Scope 3 supply chain emissions, which were high on their strategic agenda from a regulatory perspective, to increase customer trust, and to build business resilience protecting against reputational damage.

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The Solution

With market trends shifting to as-a-Service and OPEX solutions to minimise fixed overheads and optimise budgets, Nebula was the perfect partner here to deliver the required solution. Our proven RaaS (Resource-as-a-service) framework delivered a comprehensive solution, providing the client with the outcome they required. In addition, also unlocking a new revenue stream for our GSI customer and maximising the white space opportunity for them in an existing client.

Nebula’s global RaaS (Resource-as-a-Service) solution offered the required technical resources and flexible commercial model, assisting with resources locally onsite, via our extensive ecosystem of vetted, onboarded, trusted resources, built up over an extended period of time.

Within 2 days of receiving the job descriptions for the multiple roles required, Nebula’s technical global resourcing team had provided multiple vetted CV’s per role, all who were immediately available.  These candidates not only met the technical experience needed but also the personal attributes required to ensure a suitable cultural fit. The Nebula global resourcing team co-ordinated all interviews and provided answers to any questions from both the end client and the candidates, making it a transparent, seamless experience for all parties, and ultimately giving the end client the options to make their decision quickly.

The Outcome

As a result of our RaaS solution, the international digital payment provider onboarded the additional IT support team members selected by Nebula.  All team members started 5 days after the initial request to Nebula, on 12-month contracts within the day rate budget stated at the outset.

This ensured the staff members of the international digital payment provider had a first-class experience that allowed them to reduce their down time from technical issues and ensure maximum productivity, which in itself had a significant ROI impact.

Utilising the Nebula RaaS model, any associated costs linked to permanent resources such as benefits like paid holiday, sick leave, national insurance, office space, equipment provision, were not applicable. Nebula also helped mitigate any risk of utilising the standard reactive solutions delivered by traditional recruitment companies.

With the positive impact provided at the location Nebula fulfilled technical resources for, we are now in discussions about replicating this across the clients other 19 global locations across the USA, APAC & Europe.

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Customer Success Experience

Source-local

Locally sourced candidates were used for the project to minimise travel time and associated expenses.

Carbon reduction

Source-local approach reduced the carbon impact of the project.

Efficient candidate sourcing

Selected candidates not only met technical requirements but also matched the client's desired cultural fit and personal attributes.

First-class experience

Rapid 5-day onboarding led to reduced downtime and increased productivity, yielding significant ROI.

Empowering our GSI customer

Nebula unlocked a new revenue stream and maximised the white space opportunity for them in an existing client.

Intrinsic partner

Nebula are discussing replicating our Raas Model across the client's other 19 global locations in the USA, APAC, & Europe.

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