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Part of the Nebulab Managed Services suite of channel-focused services, Engineer-only Maintenance provides a committed response time to site for field engineering resource, complementing existing vendor support agreements. Available in over 160 countries, this global premium service is the perfect accompaniment to existing vendor contracts as it provides the flexibility to proactively respond to clients ever-changing network requirements.

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“75% of businesses using on-demand IT support have access to specialised skills and knowledge that are not available in house.”

*The Benefits of On-Demand IT Support for Small Businesses (fieldengineer.com)

 

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Key drivers for Engineer-only Maintenance Service

Substantial cost reduction

Blending Nebula's Engineer-only Maintenance Service with 'parts only' vendor support can reduce costs by 30%-40%.

Flexibility & agility

Allows businesses to flex with customer demand based on desired outcomes.

Complementary model

Aligns with existing vendor support frameworks.

Service enhancements

Service levels are design to enhance existing vendor support contracts.

Expand geographic footprint

Deployment of technical resources to areas with low levels of coverage.

Increase network availability

24/7 service, helping to minimise downtime and maximise productivity.

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Underpinned by Nebulab Managed Services

Engineer-only Maintenance Service still requires the high standard of service excellence and technical competence associated with in-life vendor support.  This is why Nebulab Managed Services are the perfect accompaniment to delivering a comprehensive customer experience.  Built on strong ISO & best practice principles, the Nebulab Managed Service assures partners that their onsite support needs are in the best possible hands.

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“Companies that utilise on-demand IT support report a 20% increase in employee productivity due to reduced downtime and faster issue resolution.”

The Benefits of On-Demand IT Support for Small Businesses (fieldengineer.com)

Benefits of the Nebulab Managed Service | Engineer-only Maintenance Service

Global coverage across 160+ countries

Vendor agnostic

Committed Service Levels

Accredited onsite field engineers

24/7 Service Desk

Security-cleared resources

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Download the Engineer-only Maintenance Service Description

FAQs

Activities within scope
  • Engineer to Site
  • Depending on the location, customer will be offered either 4 Hour or Next Business Day response for Nebula to provide engineer resource to site.
  • The engineer to site shall have the technical skills to deliver the service.
  • Nebula has rated the skills level for this Service as “Smart Hands”, which means that engineers are Level 1 as a minimum.
What SLA’s are available?
  • 4hr, 24x7x365
  • Next Business Day (NBD)