Third-Party Maintainers

For Third-Party Maintainers (TPMs) looking to access specialist field-based or remote technical experts to supplement their own service proposition, Nebula is the strategic partner of choice to be aligned to.

Third-Party Maintainers

Benefitting from a global network of 7,400+ technical specialists across 140+ countries, vendor & technology agnostic Nebula are perfectly positioned to deliver a turn-key solution focused on a clients’ business outcome.

Whether a TPM is looking to introduce new technologies into their service portfolio or implement a land and expand strategy into emerging markets, Nebula has the expertise and know-how to ensure the transition is a seamless one.

Unlike other channel service partners, such as resourcing providers and niche support firms, Nebula’s service is not only more comprehensive, but it also delivers a premium ‘customer success’ experience. This is achieved through a sophisticated service delivery operation that has ‘sustainability’ at its core, in terms of taking a source-local, source-responsible & source-ethical approach to service provision.


Market insight

Third-party data centre and network maintenance is the independent market for data center and network maintenance, including servers, storage and network infrastructure equipment. Hardware TPMs are increasingly competing directly against at least one other TPM in 60% of TPM greenfield opportunities and 75% of TPM renewals.

As a result, TPMs have to find more innovative methods to differentiate themselves from the pack, in order to become more intrinsic to existing customers, and deliver a propelling proposition to lure prospective customers away from incumbent TPM service providers.

Smart-3rd-Party-Gartner-Market-Guide.pdf |

Expand into new markets

Increase customer loyalty

Vendor agnostic

Adopt new technologies

XLA-driven outcomes

Flexible commercial model

Explore Nebula’s wider marketplace…

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