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With network availability more critical than ever, end clients are demanding that more network and security issues are to be resolved remotely.  This is putting increased pressure on MSPs, VARs and GSI’s to provide a wider range of technical skills that span a broader geographic footprint on a 24/7 basis.

Another challenge facing channel firms is that the cost to deliver this level of service is becoming increasingly challenging when factoring in the price points that need to be achieved.  The additional operational overhead required to fulfil the desired outcome such as team members, technical know-how and around the clock availability means partnering with a trusted channel services provider such as Nebula becomes a sensible and more commercially viable option.

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“The global managed services market was valued at approximately USD 299.01 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 13.6% from 2024 to 2030.  This growth underscores the increasing reliance of businesses on managed services to enhance operational efficiency and maintain competitiveness in a rapidly evolving technological landscape.”*

* Managed Services Market Size, Share & Growth Report 2030

Key drivers for implementing a Remote Managed Service

Cost Efficiency

Reducing operational overhead associated with an in-house IT team, whilst having easy access to scale network services according to business needs.

Access to Expertise

Specialised knowledge and experience that might not be available in-house. Alongside providing proactive monitoring and maintenance to reduce downtime.

Flexible Commercial Models

Consumption and OpEx pricing models provide a range of options to ensure a lower barrier to entry for the channel partner.

Expand geographic footprint

Ensuring that the network meets industry-specific compliance standards, which is crucial for businesses in regulated industries like healthcare or finance.

Improved Performance and Reliability

Continuous 24/7 monitoring ensures that the network is always up and running efficiently. Regular assessments and optimisations, allow the network to run at peak performance.

Focus on Core Business

Well-planned outsourcing reduces management overhead allowing internal IT staff increase productivity and focus on strategic initiatives and innovation.

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Underpinned by Nebulab Remote Managed Services

The Nebulab Remote Managed Service provides several benefits to the consumer, particularly in terms of flexibility, efficiency, security and cost management.  This is why the Remote Managed Service from Nebula is the perfect accompaniment for channel firms looking to reduce operational costs and optimise the network and security performance of their end clients’ networks.

Flexibility in mind

With a choice of 3 variations of the service (Nebulab MS Remote, Nebulab MS Remote+ and Nebulab MS Premium), channel partners can adopt a consumption, OpEx or full Subscription-based commercial model to reflect their specific requirement.

Nebulab Remote Managed Service Specifications

Nebulab MS Remote Nebulab MS Remote+ Nebulab MS Premium
Commercial Model Pre-paid vouchers Pre-paid vouchers and annual retainer per device POA
Minimum Commit 50+ vouchers 30+ vouchers POA
Available SLA Priority 3 Priority 1,2 and 3 Full suite of services
L3-as-a-Service Included Included Included
Reporting Quarterly consumption reporting Quarterly consumption reporting Monthly reporting and QBRs

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“McKinsey’s research indicates that adopting remote managed IT services can lead to improved operational efficiency, cost savings, and the ability to leverage advanced technologies for service innovation.”

*How-disruptive-technologies-are-opening-up-innovative-opportunities-in-services.pdf

Benefits of this Remote Managed Service

Enhanced Network Reliability:

Continuous monitoring and proactive maintenance ensure your network is always running at peak performance.

Improved Security

Advanced security features and regular assessments protect your network from threats.

Cost Efficiency

Reduce the need for hard to source in-house technical experts and minimise downtime with expert managed services

Access to Expertise

Leverage our team’s expertise for quick and effective issue resolution.

Peace of Mind

Focus on your core business while we manage and optimise your network infrastructure.

Regular Updates and Upgrades

Safeguards the network infrastructure with up-to-date downloads of latest technologies and software.

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The rise of ‘pay-as-you-go’ consumption-based services

Over the past 10 years, the way in which we consume technology services has rapidly evolved to a landscape of well-established, subscription-based pricing models that have now become the de facto choice for most businesses.  This consumer behaviour comes as no surprise, as the way in which we manage our personal finances is also dominated by subscription-based contracts, whether that be our mobile phone, Netflix account or Ring doorbell.

Click here to read the full article…

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Download the Managed Cloud Infrastructure Service Description

What is included in the L3-as-a-Service (Cyber Security)?

24/7 Incident Response
  • Incident response training, rehearsal.
  • Numerical investigation and analysis of malware.
  • Remote incident response.
Threat Analysis Report
  • Reviewing and assessing whether the system has been compromised or controlled.
  • Conducting forensic investigations to determine the scope, cause, and exploited vulnerabilities.
  • Providing advice and recommendations to strengthen
    and enhance the information security level of the system.
Vulnerability Report
  • Identify security vulnerabilities in the system.
  • Give recommendations and remedies for vulnerabilities detected during assessment.
  • Check out the organisation’s information security policies.
  • Submit reports of vulnerabilities discovered during the assessment.
  • For each vulnerability discovered during the evaluation process, we will attach instructions and recommendations so that customers can fix that vulnerability.
Content Security Services (SIEM tuning)
  • Develop custom detection rule sets tailored to the log collection solution implemented by the customer.
  • Managing customized rule sets and optimising existing rule sets.
  • Periodically rule optimisation.
  • Develop custom rule sets to detect threats to critical systems (maximum of 3 systems).
  • Compile a document on risks and detection methods.

Reporting and Consulting