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Global Cisco EOSL Hardware Maintenance

The Global Cisco End of Service Life (EOSL) Hardware Maintenance service is designed to provide extended support for Cisco products that have reached their official End of Support (EOS) date.

Global Cisco EOSL Hardware Maintenance

Through this Nebulab Managed Service, Nebula looks to provide a valuable lifeline for organisatons relying on legacy Cisco hardware.  Whether that is supporting sustainability goals, utilising budgets more efficiently, or substantially reducing costs.  The service ensures that customers can continue to maintain and operate their legacy Cisco equipment beyond the manufacturers standard support period.  This drives operational efficiency by minimising downtime and increasing network reliability and continuity, giving businesses flexibility to plan and execute their hardware upgrade strategies.

 

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“Organisations can save up to 50% on maintenance costs by using TPM services instead of OEM support.”

EOSL Hardware Database All Major Brands Supported (smart3rdparty.com)

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Key drivers for Global Cisco EOSL Hardware Maintenance

Sustainability goals

Extending the life of hardware contributes to decarbonisation targets by lowering carbon footprint.

Flexibility to plan and execute upgrades

Provides the option to fully evaluate technology upgrades on their own schedules.

Corporate responsibility

Adopting sustainable IT practices enhance an organisations reputation and appeal to ESG conscious customers.

Reduce capital expenditure

Utilising budgets more efficiently by providing additional solutions to the usual product refresh.

Minimise electronic waste

Extending the life of IT hardware significantly reduces electronic waste and its significant impact on the environment.

Increase network reliability

Comprehensive XLA-driven service that maximises network uptime.

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Underpinned by Nebulab Managed Services

Global Cisco EOSL Hardware Maintenance still requires the high standard of service excellence and technical competence associated with in-life vendor support.  This is why Nebulab Managed Services are the perfect accompaniment to delivering a comprehensive customer experience.  Built on strong ISO & best practice principles, the Nebulab Managed Service assures partners that their onsite support needs are in the best possible hands.

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“Nearly 40% of IT leaders report operational challenges when managing EOLS hardware without proper support.”

Technology “End of Life” and “End of Support” | What it means and why it matters – Naperville, Aurora, St. Charles | WEBIT Services

 

Benefits of the Nebulab Managed Service | Global Cisco EOSL Hardware Maintenance

Global coverage across 160+ countries

Aligns to sustainability targets

Committed Service Levels

Accredited onsite field engineers

Cost savings compared to equivalent vendor support

Security-cleared resources

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Download the Global Cisco EOSL Hardware Maintenance Service Description

FAQs

Activities within scope
  • Engineer to Site
  • Depending on the location, customer will be offered either 4 Hour or Next Business Day response for Nebula to provide engineer resource to site.
  • Nebula engineers will be certified technicians to perform on-site diagnostics and repairs.
  • Nebula has rated the skills level for this Service as “Smart Hands”, which means that engineers are Level 1 as a minimum.
  • Replacement Parts to site.
  • Global Inventory: Access to a global inventory of spare parts to ensure quick replacements.
  • Strategic Stocking Locations: Parts stocked in multiple strategic locations worldwide to facilitate rapid delivery.
What SLA’s are available?
  • 4hr, 24x7x365
  • Next Business Day (NBD)
  • Parts and/or engineering
What devices are supported?
  • Cisco Routers: All models of EOSL Cisco Routers.
  • Cisco Switches: All models of EOSL Cisco Switches.
  • Cisco Firewalls: All models of EOSL Cisco Firewalls.
  • Cisco Access Points: All models of EOSL Cisco Access Points.
  • Other Cisco Hardware: Additional EOSL Cisco devices as specified in the quote.
Geographic coverage
  • Global Reach: Services available in all major regions including North America, Europe, Asia-Pacific, Middle East and Latin America.
  • Remote Locations: Coverage for remote and hard to reach locations, with extended response times as specified in the SLA.