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Onsite Voucher Service

The Nebulab Managed Services Onsite Voucher offering is a global, Pay-As-You-Go consumption-based service.

Managed Services | Onsite Voucher Service

Nebula understands the challenges facing today’s businesses when it comes to the provision of high-grade technical resource. For those instances when something is off contract or an adhoc request is logged, IT teams require the tools at their disposal to act quickly and efficiently. Nebula’s onsite voucher service provides peace-of-mind for the Customer. The vouchers deliver a committed response time to site for field engineering resource to physically replace a faulty device or provide onsite troubleshooting.

 

lightbulb gear lightPAYG models can improve resource utilisation by 20-30%, as businesses only pay for what they use, avoiding the costs associated with over-provisioning.

IT Spending as a Percentage of Revenue by Industry, Company Size, and Region – Avasant

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Key drivers for the consumption of Nebula’s Onsite Vouchers

Pay-As-You Go (PAYG) consumption model

Flex with customer demand

Improved cash flow management

Reduce capital expenditure

Sustainable revenue streams

Cost efficiency and accessibility

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Underpinned by Nebulab Managed Services

An onsite voucher service still demands a high standard of service delivery to meet continuously evolving business outcomes. This is why Nebulab Managed Services are the perfect accompaniment to delivering a comprehensive customer experience. Built on strong ISO & best practice principles, the Nebulab Managed Service assures partners that their onsite support needs are in the best possible hands.

lightbulb gear lightImplementing PAYG models can lead to operational cost reductions of around 15-25% by optimising resource management and reducing unnecessary expenditures.

IT Spending as a Percentage of Revenue by Industry, Company Size, and Region – Avasant

 

Benefits of the Nebulab Managed Service | Onsite Voucher Service

Global coverage

Committed response times

Field engineers to customer site

Onsite troubleshooting

Security-cleared resources

Mitigates risk for non-contractual requests

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Download the Onsite Voucher Service Description

Download the Onsite Voucher Service Description

FAQs

What activities are within scope?
  • Engineer to site
  • Depending on the location, customer will be offered either 4 Hour or Next Business Day response for Nebula to provide engineer resource to site.
  • The engineer to site shall have the technical skills to deliver the service.
  • Nebula has rated the skills level for this Service as “Smart Hands”, which means that engineers are Level 1 as a minimum.
  • Physical Troubleshooting
Can unused vouchers be carried over to a new contract?

No, unused vouchers cannot be carried over to a new contract.

What is the minimum amount required to spend on vouchers?

The minimum required spend on vouchers is £2,500.

How long are the vouchers valid?

Physical vouchers are valid for 2 hours, with a minimum contract duration of 12 months.

How many vouchers can I purchase at once?

You can purchase a minimum of 10 vouchers at once.

What level of engineers are assigned when using the vouchers?

The vouchers are supported by Level 1 engineers.

What Service Level Agreements (SLAs) does Nebula provide?

Nebula provides SLAs ranging from 24/7 support with a 4-hour response time to next business day service.