The Nebulab Managed Services Onsite Voucher offering is a global, Pay-As-You-Go consumption-based service.
Nebula understands the challenges facing today’s businesses when it comes to the provision of high-grade technical resource. For those instances when something is off contract or an adhoc request is logged, IT teams require the tools at their disposal to act quickly and efficiently. Nebula’s onsite voucher service provides peace-of-mind for the Customer. The vouchers deliver a committed response time to site for field engineering resource to physically replace a faulty device or provide onsite troubleshooting.
PAYG models can improve resource utilisation by 20-30%, as businesses only pay for what they use, avoiding the costs associated with over-provisioning.
IT Spending as a Percentage of Revenue by Industry, Company Size, and Region – Avasant
Lower barrier to entry for adopting a service, driving increased customer engagement.
Remain competitive and aligned to the dynamic and changing landscape of the IT tech channel.
Build commercial solutions to reflect the changing needs of the market.
Subscription-based and consumption-based pricing models reduce the reliance on CAPEX.
A perceived fairness of only paying for what customers use, fostering trust and satisfaction and ultimately forging stronger customer relationships.
Harness more agility, efficiency and shared value.
An onsite voucher service still demands a high standard of service delivery to meet continuously evolving business outcomes. This is why Nebulab Managed Services are the perfect accompaniment to delivering a comprehensive customer experience. Built on strong ISO & best practice principles, the Nebulab Managed Service assures partners that their onsite support needs are in the best possible hands.
Implementing PAYG models can lead to operational cost reductions of around 15-25% by optimising resource management and reducing unnecessary expenditures.
IT Spending as a Percentage of Revenue by Industry, Company Size, and Region – Avasant
Global coverage
Committed response times
Field engineers to customer site
Onsite troubleshooting
Security-cleared resources
Mitigates risk for non-contractual requests
Over the past 10 years, the way in which we consume technology services has rapidly evolved to a landscape of well-established, subscription-based pricing models that have now become the de facto choice for most businesses. This consumer behaviour comes as no surprise, as the way in which we manage our personal finances is also dominated by subscription-based contracts, whether that be our mobile phone, Netflix account or Ring doorbell.
No, unused vouchers cannot be carried over to a new contract.
The minimum required spend on vouchers is £2,500.
Physical vouchers are valid for 2 hours, with a minimum contract duration of 12 months.
You can purchase a minimum of 10 vouchers at once.
Nebula provides SLAs ranging from 24/7 support with a 4-hour response time to next business day service.