+44 118 467 5580 hello@nebulaglobalservices.com

Project Engagments

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Ad-Hocs Engagments

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Ad-Hoc Pricing Model

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Project Pricing Model

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Reporting Process

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PFS Minimum Dataset Documentation

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Presidio Operational Level Agreement

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Nebula Presidio Support Structure

Nebula Presidio Org Chart

Team Contacts and Roles

Archie Griffiths

Commercial Account Manager

  • Proactive Account Management – Ongoing support and relationship development to ensure alignment with Presidio’s needs.
  • Solution Design – Building tailored solutions that address your specific goals and challenges.
  • Quotation & Proposal Support – Fast, accurate turnaround on quote requests and pricing models.
  • New Business Engagements – Hosting strategic meetings to explore opportunities for growth and innovation.

Telephone

+44 7751 598 080

Email

archie.griffiths@nebulaglobalservices.com

Natyra Morina

Customer Success Manager

  • Ongoing Customer Success Management – Ensuring consistent satisfaction, adoption, and value realisation through proactive engagement.
  • Project Onboarding & Transitions – Seamless handover from sales to delivery with structured onboarding and stakeholder alignment.
  • Solution Assurance – Validating that implemented solutions meet expectations and business requirements.
  • Issue Resolution & Escalation Management – Timely resolution of challenges with clear communication and accountability

Telephone

+38349378837

Email

Natyra.Morina@nebulaglobalservices.com

Komal Mahajan

Commercial Support Executive

  • Quote Requests – Fast, accurate generation of quotes to support Nebula Account Manager
  • Order Processing – Efficient handling of orders to ensure timely delivery and clear communication throughout.
  • General Commercial Administration – Managing day-to-day administrative tasks for the Presidio account

Telephone

+44 118 4675580

Email

Komal.Mahajan@nebulaglobalservices.com

Vyshna Vijayan

PMO Team Leader

  • Daily Project Coordination – Overseeing day-to-day activities to keep project execution on track.
  • Resource Management – Aligning the right skills and people to the right tasks at the right time.
  • Schedule & Milestone Management – Ensuring timelines are maintained and key deliverables are met as planned.

Telephone

+918452930358

Email

vyshna.vijayan@nebulaglobalservices.com

Tracy Czarnik

Finance Admin

  • Dedicated Finance Administrator (Aligned with Presidio) – Single point of contact for all finance-related matters, ensuring alignment and responsiveness.
  • Billing & Invoicing Management – Timely and accurate generation of invoices in line with contractual agreements.
  • Invoicing Queries & Resolution – Prompt handling of any billing-related questions or discrepancies.

Telephone

+44 118 206 7724

Email

tracy.czarnik@nebulaglobalservices.com

Pete Murphy

Commercial Escalation Point

  • Escalation Management – Acting as a senior point of contact for resolving complex account issues swiftly and effectively.
  • Commercial Challenge Resolution – Navigating pricing, contract, or budget-related obstacles to maintain partnership alignment.
  • Solution Design Support – Collaborating with Account Manager, Technical teams to shape viable, value-driven solutions that meet Presidio’s objectives

Telephone

+44 7494 729 609

Email

pete.murphy@nebulaglobalservices.com

Rob Morris

Customer Success Escalation Point

  • Project & Ad-Hoc Delivery Escalation Point – Senior contact for resolving delivery issues quickly and maintaining momentum
  • Delivery Challenge Management – Proactively addressing roadblocks to ensure successful execution and stakeholder satisfaction.
  • Large Project Transition Oversight – Managing the handover and ramp-up of complex projects to ensure smooth delivery and continuity.

 

Telephone

+44 7753 426 048

Email

rob.morris@nebulaglobalservices.com

Sanjana Rajnish

Global Resource Manager

  • Coordinate & Schedule Resources — Organise personnel, equipment, and materials across multiple projects by planning allocations, maintaining availability matrices, and proactively resolving conflict.
  • Maintain Project Documentation & Reporting — Keep accurate schedules, plans, timesheets & status report
  • Monitor & Mitigate Risks — Track resource-related risks and issues (e.g., shortages, scope changes), recommend contingency plans, and escalate as needed to maintain timelines and budgets 

 

Telephone

+91 8700157308

Email

sanjana.rajnish@nebulaglobalservices.com

Escalation Process

Delivery Related Escalations
Name Point of Escalation
Nebula Aligned Project Co-Ordinator 1
Archie Griffiths 2
Natyra Morina 3
Rob Morris 4
Commercial Related Escalations
Name Point of Escalation
Archie Griffiths 1
Pete Murphy 2

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