Nebula Global Services responded with a fully managed interim logistics and field-service solution, designed to restore stability and scale as required. The approach combined speed, precision, and transparency across every stage:
✔ Rapid Transition & Secure Warehousing
Nebula orchestrated the swift recovery of all mobile devices and transferred them into a secure UK facility. Each item was catalogued, verified, and integrated into Nebula’s inventory management system with complete serial/MAC data capture – ensuring full accountability from day one.
✔ Nationwide 4HR & NBD Fulfilment
To maintain operational continuity, Nebula implemented a structured fulfilment service that guaranteed 4HR and Next Business Day delivery. This included:
- Tracked and insured outbound shipments
- Pick/pack preparation for urgent call-offs
- Real-time coordination with the partner’s service desk
- Full visibility of device status and movement
✔ Comprehensive Inventory Management & Reporting
Nebula introduced monthly reporting that provided their partner with unprecedented transparency, including:
- Device identifiers (serial, MAC)
- Delivery addresses and proof of delivery (PODs)
- Stock position and reconciliation
This level of insight enabled confident governance and eliminated operational blind spots.
✔ Optional Onsite Engineering Support
To complement logistics, Nebula offered its voucher-based Smart Hands consumption model for rapid onsite assistance. This flexible approach ensured engineering support was available whenever needed, aligning with Nebula’s broader capabilities in warehousing, despatch SLAs, and field services.
✔ Simple, Predictable Commercials
A fixed-term, upfront commercial model delivered cost clarity, strong partner margins, and simplified service governance – removing complexity and enabling focus on operational excellence.
