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In the dynamic and fast-evolving APAC technology landscape, where agility and local expertise are critical, Nebula has established itself as a trusted partner for their UK headquartered reseller partner, delivering IT services across the region. This partnership proved invaluable when Nebula’s reseller partner’s end client, a global insurance broker, required support for relocating their Singapore office.

With no in-house IT resources in Singapore, Nebula’s reseller partner needed a reliable services partner who could not only manage the technical aspects of the move but also ensure alignment with their UK-based services team. Nebula’s proven track record, regional presence across the APAC territory, and ability to act as an extension of global IT teams made them the ideal choice.

The Challenge

The core challenge was to relocate the existing IT infrastructure, including firewalls and wireless networks, to a new office location in Singapore. The reseller partner lacked local IT personnel, and coordinating such a move remotely from the UK posed risks in terms of downtime, compliance, and operational continuity for their insurance broker end client.

They needed a services partner who could:

  • Design and implement a new wireless network layout.
  • Manage the physical relocation of IT assets.
  • Coordinate between their local tech teams and the UK IT services teams of the reseller.
  • Provide real-time updates to avoid the need for UK IT services teams to travel.
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The Solution

Nebula stepped in as the on-the-ground IT project team, delivering a comprehensive solution tailored to the needs of the global insurance broker end client:

  • Network Design: Created a robust wireless network layout for the new office, ensuring optimal coverage and performance.
  • Project Management: Oversaw the entire relocation process, deploying local technical teams to ensure seamless execution.
  • Global Coordination: Acted as the “hands and eyes” for the UK-based services team of the reseller partner, implementing corporate IT policies and maintaining daily communication.
  • Remote Execution: Enabled the entire project to be completed without requiring travel from the UK, thanks to detailed reporting and proactive updates.
  • Multi-vendor deployment: FortiGate 100F firewall, Cisco C9300 48 port switch, UPS SMT 2200RMI2UC, Meraki MR57 APs x 6 units

The Outcome

The relocation was executed flawlessly, with minimal disruption to business operations. Key benefits included:

  • Operational Continuity: The Singapore office transitioned smoothly without IT downtime.
  • Cost Efficiency: Eliminated the need for UK IT services teams to travel, saving time and resources.
  • Strategic Trust: Reinforced Nebula’s position as the reseller partner’s go-to APAC services partner, paving the way for future collaborations.
  • Sustainability Goals: The project aligned with the resellers sustainability goals of keeping Scope 3 travel emissions to a minimum.

The Outlook

This successful engagement has solidified Nebula’s reputation as a strategic extension of their reseller partner’s global service delivery in APAC. With growing demand for reliable, regionally embedded strategic IT partners, Nebula continues to be the de-facto choice for their reseller partner when delivering services across Asia Pacific.

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Customer Success Experience

Local IT Leadership

Nebula led on-site project delivery with tailored solutions.

Smart Network Design

Engineered wireless layout for optimal office connectivity.

Seamless Project Management

Coordinated relocation with skilled local technical teams.

Global Team Integration

Aligned with UK IT policies and daily communications.

Remote Execution Excellence

Delivered full project without UK team travel.

Positive Sustainable Impact

Minimised Scope 3 emissions through local execution.

Accreditations - Quality at the core

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