International Cisco deployment & logistics support

The Challenge

Ampito is a UK based business with significant and growing international presence. Ampito’s Glocal (Global / Local) model requires network and data centre equipment to be procured, pre-staged and delivered in country (i.e. outside the UK) as effectively as possible. Finding the right partners is critical, and Ampito had encountered some issues with previous partners that impaired their ability to deliver to the high standards they set themselves.

In theory, procuring and placing ready-to-go kit sounds simple enough. The reality though is that it requires close co-ordination with the client, including what versions of code they require on which pieces of kit, and audit trails to ensure Ampito know where kit is and is it in the correct location. Testing of the kit is also required to ensure the relevant licences have been applied, with sign offs from the client confirming they agree with the test results.

If any one of the multiple steps was executed incorrectly, or if Ampito didn’t have an accurate view of the overall process, they would not be able to deliver to their own high standards. Delivering successfully is crucial to retaining and growing their relationships with clients like this major international financial firm, and any challenges or issues heavily impact their ability to build customer loyalty.

Maintenance technician performing diagnostic test of optical networks

The Solution

Ampito’s primary objective was simple, and that was to fulfil their orders on time and to budget to meet the end client’s objectives. Nebula assisted Ampito by providing an in-country presence including local technical capability, inventory management, pre-staging, logistics and secure storage.

Ampito had been aware of Nebula for a while, working with them on previous projects. This specific project came from a conversation between Nebula and Ampito’s CEO and CSO. Ampito challenged Nebula to pitch a solution for this major project, and Nebula accepted the challenge.

The final agreement between both parties provided a flexible outcome-driven framework to meet the financial and time constraints requested by the end customer. This allowed Ampito to focus on their relationship with the end client safe in the knowledge that their trusted partner Nebula was delivering the outcome they had promised.

The Outcome

As a result of the solution provided by Nebula, Ampito were able to strengthen their position with the end client due to a higher degree of customer satisfaction throughout the project. In addition to less product returns and increased operational efficiency of the overall project, other qualitative improvements included:

Reduction in customer tickets

Increased speed and efficiency

Flexibility to manage change / prioritisation of workflow

Enhanced management reporting

Improved and more accurate inventory and logistics reporting

Given the increasing customer interest in their Glocal (Global / Local) capabilities, Ampito are already in discussions with Nebula on delivering similar projects in the future as part of their international expansion plans.

Business male partnership handshake. Photo handshaking process. Successful deal after meeting

Customer Success Experience

Local presence

Nebula's Tampa-based logistics hub provided operational efficiency and smart planning.

Inventory management

Full transparency of project status to align with end client's needs.

700+ devices

The pilot project successfully delivered both Cisco & Arista devices

14 customer sites

Project was delivered to 14 sites across the US within timescales and budget.

Customer loyalty

Deploying Nebula's high-grade services meant the channel partner remained front of mind their end client.

New revenue streams

Positive customer experience has opened new business opportunities.

Ampito provides IT solutions that drive transformation for public and private sector organisations. Serving a wide range of UK and International businesses, Ampito has had notable success in Financial Services, Retail, Professional Services, Manufacturing & Industrial and Public Sector.

Darren Brownfield, CSO, Ampito Group

“As CSO, my focus is on delivering a service to our customer whereby the complexities of what we deliver is hidden from them and they only see the results. On this project, the scale and scope were such that having a proactive and reliable partner in-country was absolutely key, and we are very happy with the services Nebula have provided to help us delight our customer.”

Pete Murphy, Chief Sales Officer, Nebula Global Services

“Ampito really impressed me with their unwavering commitment to customer satisfaction. From our very first conversation about this programme, right through to the solutioning and onboarding the team were focused throughout. At every stage, Ampito made it clear that the client’s needs were their top priority, and matched with Nebula’s outcome-focused approach has not only resulted in a very happy end client, but also significantly strengthened our partnership with Ampito. Kudos to the entire team for the seamless delivery of such a complex programme, and we look forward to expanding this solution and continuing the great service.”