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Nebulab Managed Services | LAN delivers XLA-driven, 24/7, global managed services across a broad range of technologies including, Networking, IoT, Cyber Security, SD-WAN, Data Centre & Digital Workspace. Our community of global delivery associates have one common goal; to be ‘customer success obsessed’ when it comes to the provision of its Managed Services.

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Ingredients

  • Networking
  • Server + Storage
  • Security
  • End User Compute
  • IoT
  • Remote Monitoring
  • Lifecycle Services

Directions of use

Parts & Engineer Maintenance
  • Fixed cost model
  • The purpose of ‘Parts & Engineer Maintenance’ is to enhance vendor/partner delivered hardware maintenance with a service uplift or extend the life of existing infrastructure to align with sustainability goals and associated cost savings.
  • Available across networking, server, storage and security technologies
  • Based on Nebula being provided with a specific inventory of part codes and addresses, a cost per device for the requested term & SLA will be calculated
  • Nebula will provide unlimited onsite visits within the agreed SLA for all genuine hardware failures (subject to Nebula fair usage policy)
  • Available Globally
  • Pricing excludes any software or configuration support
  • Pricing excludes onsite or offsite troubleshooting
  • Site turn aways and logistics errors will be billed additionally on a T&M basis
  • Faulty parts will be repaired or replaced with equivalent hardware
  • Multi-year discounts available for upfront payment
Engineer-only Maintenance
  • Fixed cost model
  • The purpose of ‘Engineer Only Maintenance’ is to enhance vendor/partner delivered hardware maintenance
  • Available for Cisco, Meraki, Aruba, Juniper, Fortinet, Palo Alto
  • Based on Nebula being provided with a specific inventory of part codes and addresses, a cost per device for the requested term & SLA will be calculated
  • Nebula will provide unlimited onsite visits within the agreed SLA for all genuine hardware failures (subject to Nebula fair usage policy)
  • Available Globally
  • Pricing excludes any software or configuration support
  • Pricing excludes onsite or offsite troubleshooting
  • Site turn aways and logistics errors will be billed additionally on a T&M basis
  • Engineer Only Maintenance is subject to a minimum contract order value of £3,000
  • Engineer Only Maintenance contracts are pre-paid at the point of order
  • Multi-year discounts available for upfront payment
Engineer Vouchers
  • Consumption based cost model
  • Ability to purchase a specific number of vouchers upfront that are consumed over a 12-month period
  • If the vouchers are used quicker than expected you can top up, but if there are any remaining after the 12-month period, they expire.
  • Each voucher provides 2 hours’ time onsite
  • Should a voucher visit extend for more than 2 hours, another voucher will be consumed
  • Available Globally
  • Voucher SLAs / Locations can be combined, however must be purchased in minimum quantity of x 10
  • Voucher contracts are pre-paid at the point of order
  • Voucher contracts are valid for 12 months, and can be topped up
  • All SLA services are subject to exact customer/end client addresses, but not attached to a specific inventory or technology type
  • Vouchers cover smart hands labour only, and exclude any costs for materials or parts

Supported Technology Vendors

PaloAltoNetworks Logo
Meraki Logo
Cisco logo
NetApp Symbol logo
IBM Logo
Sun Microsystems Logo
Microsoft logo
Fujitsu logo
Supermicro logo
Juniper Networks Logo
brocade logo
Netgear Logo
Fortinet Logo
Lenovo Global Corporate Logo
dell logo
Hewlett Packard Enterprise Logo
Poly Logo
Aruba Networks logo

Our numbers stack up nicely...

173

Active countries

7,400

Technical experts

34

Vendors supported

9,345

Installs

1,500+

Wireless surveys

80,000+

Devices supported

Customer Success Experience

Source-local

Locally sourced technical experts are used to minimise travel time and associated expenses.

Carbon reduction

Source-local approach reduces the carbon impact of Nebula's service provision.

Vendor agnostic

Multi-vendor, multi-technology approach focused on business outcomes.

4hr & NBD SLAs

A blend of 4hr same day and Next Business Day onsite SLAs are used to reduce cost and maximise uptime.

Global coverage

Services provisioned in over 160 countries.

Intrinsic partnership

Nebula understand their value as a strategic partner by providing supplementary services to their customers existing proposition.

Accreditations - Quality at the core

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ISO Logo
ITIL logo
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Customer Success Stories

Science, teacher and students with education, classroom and chemistry with research, conversation and knowledge. Learning, man or children with educator, experiment and kids with support or questions

Nebula deploy Verkada to safeguard heritage at prestigious UK museum

Full Success Story

Starlink Maritime Installation – Santa Cruz de Tenerife

Nebula deploys Starlink satellite solution to global maritime vessels 0.2

Leading Starlink Authorised Reseller Clarus Networks required a Starlink installation that provided its maritime operator client with reliable high-speed connectivity for two of its commercial vessels docked in Santa Cruz de Tenerife.

Full Success Story

Starlink Maritime Installation – Santa Cruz de Tenerife

Nebula deploys Starlink satellite solution to global maritime vessels

A global maritime operator required a Starlink Maritime Installation that provided reliable high-speed connectivity for two of its commercial vessels docked in Santa Cruz de Tenerife.

Full Success Story

shooting from the south bank in London at sunset

Juniper MIST solution delivered via Nebula’s Managed Cloud Service

Nebula’s channel partner is one of the UK’s largest IT resellers who have been utilising Nebula’s onsite Professional and Managed Services for many years. Following the successful launch of their Managed Cloud Infrastructure Service, Nebula showcased to their reseller customer the benefits it can bring to both their organisation and that of their end clients.

Full Success Story

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International Cisco deployment & logistics support

Leading transformation and IT solutions firm Ampito required a trusted global partner to provide in-country technical capability, inventory management, pre-staging and logistics support for their major International Financial Institution customer.

Full Success Story

Hand of human holding green earth with the icon of Environment for ESG, co2, and net zero.World sustainable environment concept.

Engineer carbon footprint tracking deployed across nationwide retail project

A leading women’s fashion brand, synonymous with the UK high street, was looking to deploy new secure chip & pin payment devices across their 227 stores.

Full Success Story

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Global Software Development Company benefits from Nebula’s Resource-as-a-Service

An international software development company builds a dedicated, locally-sourced technical team with Nebula’s Resource-as-a-service (RaaS).

Full Success Story

Digital Marketing. woman hand online shopping on laptop computer with virtual graphic icon diagram on desk, payment online, shopping online, business finance, internet network technology concept

International digital payment provider chooses Nebula’s Resource-as-a-service

A leading global digital payment firm expands their technical teams and delivers service enhancements with Nebula's Resource-as-a-Service (RaaS).

Full Success Story

London, Canary Wharf, Financial District, Corporate

Global insurance firm blends Cisco support with Nebula onsite support vouchers

A leading global Insurance firm blends in life Cisco vendor support with Nebula's onsite voucher service to achieve increased performance, cost reduction & sustainability goals.

Full Success Story

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Data centre upgrade for global video game launch

A leading brand in the global video games industry was looking to install state-of-the-art Cisco and Dell infrastructure in their Dublin data centre prior to the global launch of their marquee sports video game.

Full Success Story

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Global data centre EoS & EoL maintenance support

Through our global capabilities, Nebula help find ways to, not only realise efficiencies and substantially reduce cost, but also increase the value to customers hardware break-fix support needs.

Our disruptive approach and lateral view of customer challenges, make us a great choice for channel partners looking to differentiate in order to become more intrinsic to their customers.

Full Success Story

Cityscape,With,Wi fi,Connection,Conceptual,information,Communication,Technology,Concept

Global law firm enhances wireless security and performance

When one of the world’s largest law firms approached one of Nebula's strategic channel partners, with a requirement to enhance performance and consolidate their wireless infrastructure across 25 global office locations, they came to wireless deployment experts Nebula.

Full Success Story

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Secure your consultation today

Contact Nebula today to book your consultation and find our how Nebula can assist you in achieving your Digital Transformation goals globally!

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